[Osia-members] Macquarie University is a big deal for SugarCRM

Don Christie don at catalyst.net.nz
Fri Feb 22 07:32:40 EST 2013

I was just about to post this :-)

I especially like the way Macquarie describe the advantages of FLOSS to
meet their needs.

On Thu, 2013-02-21 at 13:39 +0000, Brenda Aynsley wrote:
> A $2 million contract between Macquarie University and InsightfulCRM is 
> the largest single SugarCRM deal in the global education sector.
> A campus-wide CRM system for Macquarie University has been implemented 
> by InsightfulCRM using the open-source SugarCRM.
> The system will be used to help the university deal with current and 
> prospective students as well as academic staff and commercial partners.
> "When we looked at how to introduce customer relationship management 
> ideas and technology in a higher-ed context, we realised that 
> interaction and adaptability are what really matter," said Macquarie 
> University CIO Marc Bailey.
> "Although there are off-the-shelf solutions to educational CRM, at the 
> bottom of the iceberg there is a multiplicity of integration targets 
> where generic approaches just don't fit.
> "Naturally, entirely custom alternatives aren't viable either from cost 
> and agility perspectives.
> "Open source, in this case SugarCRM, delivers value from both worlds – 
> generic where you can be, custom where you can't," said Bailey.
> InsightfulCRM CEO Marc Englaro said his company has been working with 
> the university for two years on the rollout of the CRM system across the 
> various departments and providing integration with multiple systems.
> http://www.itwire.com/it-industry-news/deals/58778-macquarie-university-is-a-big-deal-for-sugarcrm
> good news for opensource and congratulations Marc
> cheers
> brenda
> --
> Brenda Aynsley, FACS CP, ACS Honorary Life Member
> Chair IFIP International Professional Practice Partnership (IP3) 2011-13
> Honorary Secretary SA Branch ACS
> --
> Director Oz Business Partners http://www.ozbusinesspartners.com/
> Mobile:+61(0)412 662 988 || Skype/Yahoo/Twitter: baynsley
> Phone:+61(0)8 7127 0107 Fax:+61(0)8 8272 7486
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